technical support engineer / platform builder / milford, nh

Blake Corbit

I drove a trash truck during COVID, taught myself to code, and earned four promotions in four years. Now I own the support queue at a B2B SaaS platform, build the API integrations and automation my team runs on, and write the documentation that scales us. I built the tooling that let a 3-person team absorb the work of 7. I live in a school bus. None of that is a metaphor.
Converted school bus — home and office, Milford, New Hampshire
home office. milford, nh.
what i do

I lead technical operations at AutoVitals, a B2B SaaS platform serving 200+ client installations. My team handles 163+ tickets a week. When I started, the team was 7 people and the work was manual. I wrote the Python and Node.js automation that eliminated 4 FTE worth of manual processing, then got put in charge of the team that runs on it.

I troubleshoot distributed systems for a living — SQL Server connectivity, API synchronization failures, Windows services crashing at 2am. I've done crash dump analysis in WinDbg, mapped network infrastructure for clients who didn't know their own topology, and migrated an entire customer base between API versions with zero downtime.

I also build the tools that make support better — not just for my team, but for our customers. AI-powered ticket triage, automated incident detection, diagnostic toolkits that turn a 45-minute troubleshooting call into a 10-minute fix. You can see what I've built on the projects page.

Before any of this, I thru-hiked the Appalachian Trail. 2,192 miles in 100 days. It taught me that most hard problems are just a lot of small problems in a row.